We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.
By personal data we mean identifiable information about you, such as your first name and last name, email address, geographical address, mobile and home telephone number, your IP address or a photo of your hair from the salon or academy.
From time to time you may provide to us personal data. This may be because you wish to:
– use our website;
– provide feedback or reviews to us;
– provide services to us; or
– otherwise contact us including with queries, comments or complaints.
You may provide personal data to us directly, or to us through our social media platforms.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.
When you contact us by email or post, we may keep a record of the correspondence.
We may also take photos or video content of you while you are at our salon or academy and use this content across our social media platforms and website for marketing purposes.
When you use our platform, we may automatically collect and store information about your device and your activities. This information could include:
– technical information about your device such as type of device, web browser or
– operating system;
– your preferences and settings such as time zone and language;
– how long you used the app and which services and features you used.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.
If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.
We may also receive personal data about you from our security service partners and any payment providers we may engage. We currently use WorldPay to manage payments.
– consent (where you choose to provide it);
– compliance with legal requirements; and
– legitimate interests.
When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.
We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.
For our legitimate interests, we may share your personal data with our service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, payment providers, accountants, auditors and lawyers.
We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
We currently use MailChimp who manage our online registrations and emails.
We currently use photo and video content captured in the salon and academy for marketing purposes across our social media profiles and websites. The stylists and educators from our salon and academy may also use the photo or video content for marketing purposes on their personal social profiles too.
Again for our legitimate interests, we may share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA.
Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. In particular, access is restricted to employees who need to know your personal data, and we use appropriate password protection and appropriate strong encryption electronic measures within our electronic data management systems.
However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.
You may consent to receive marketing email messages from us about the services we offer and our platform. You can choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request.
If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information.
We currently use photo and video content captured in the salon and academy for marketing purposes across our social media profiles and websites. The stylists and educators from our salon and academy may also use the photo or video content for marketing purposes on their personal social profiles too. If you do not wish to have your photo or video taken, please notify us in the salon or academy. If you want any content of you removed from our platforms after your appointment, please contact us on firstname.lastname@example.org and we will remove it in a timely fashion.
You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here
We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.
In particular, we shall retain your personal data for as long as you access or use our services. However, we may also be required to retain personal data for a particular period of time to comply with legal, auditory or statutory requirements, including requirements of HMRC in respect of financial documents.
Last updated: May 2021